Reservation confirmation occurs upon payment of a deposit equal to 1/3 of the total stay value. The deposit is non-refundable.
Transferring the reservation to another person is possible only with the prior consent of the owner.
Early check-out before 11:00 AM must be agreed with the property manager. Late check-out is subject to an additional fee.
The guest is required to pay the full amount due for the stay on the day of arrival, during check-in. A valid ID or other identity document is required for check-in.
On the day of check-in, a refundable security deposit of 300–500 PLN (depending on the apartment) is collected. It serves as security against any potential damages caused by the guests.
Receipts and invoices for the stay are issued upon the guest’s request within 7 days from the check-out date and will be sent by email to the provided address.
Early departure for reasons beyond the control of the property manager does not entitle the guest to a refund for unused services.
§2 Stay Organisation
Check-in begins at 15:00, and check-out is by 11:00 on the day of departure.
Check-in after 22:00 is subject to an additional fee.
Late check-out requires the manager’s consent and is subject to an extra charge.
In the case of arrival of more guests than stated in the reservation, the guest must inform the manager at least two days in advance. Accommodation of additional guests requires the manager’s approval. Failure to comply with this rule entitles the manager to charge additional fees in accordance with the price list.
In the case of arrival of fewer guests than stated in the reservation, the guest is kindly requested to inform the manager at least two days in advance. A reduction in the number of guests on the day of arrival or during the stay does not result in a price reduction – the originally reserved price remains binding.
On the day of departure, the property manager inspects the apartment in the presence of the guest. Any claims regarding damage discovered during the inspection will be settled by mutual agreement before the guest’s departure. In the event of a dispute, claims will be pursued through legal proceedings.
§3 House Rules
Night quiet hours are in effect from 22:00 to 07:00.
Smoking is strictly prohibited inside the apartment.
Guests’ behaviour must not disturb the peace of other residents. The property manager reserves the right to immediately terminate the stay (without refund) of any guests who are under the influence of alcohol or drugs, behave aggressively, disturb the peace, or violate generally accepted social norms.
The property manager has the right to refuse accommodation to guests who display verbal or physical aggression towards staff or other guests. In such cases, any deposit paid is non-refundable.
§4 Liability and Safety
It is forbidden to bring flammable materials, explosives, or substances with unpleasant odours into the apartment.
Upon arrival, guests receive a full set of keys, which must be returned on the day of departure. In case of loss or damage, guests will be charged 50 PLN (150 PLN for a gate remote control).
The guest bears full material liability for any damage to the apartment’s equipment and furnishings.
Any malfunctions or defects of equipment must be reported immediately to the property manager. The guest is financially responsible for any intentional damage or damage caused by improper use of the apartment’s equipment.
The rented apartment must be left in the same condition as it was on the day of arrival.
It is strictly prohibited to remove any items belonging to the apartment’s inventory.
Items left behind by the guest after departure may, at the guest’s request, be shipped to the address provided at the guest’s expense. If no such request is made, after 3 days from the departure date, the items will be handled in accordance with applicable regulations on lost and found property.
The property manager holds a spare set of keys and may enter the apartment in case of emergency or necessary repairs.
§5 Pets
Bringing pets must be agreed with the property manager in advance. The manager reserves the right to refuse accommodation to guests who bring a pet without prior consent. An additional fee of 60 PLN per night is charged for pets.
The guest bears full material responsibility for any damage or destruction caused by their pet.
